Immedia Careers-1

Job Description

Director of Cybersecurity Operations

About the Job

Immedia’s vision is to improve the lives of our clients through the innovative use of technology. We design, build and support conferencing, learning, entertainment, and marketing technologies that enrich our clients' lives and help them communicate in an ever-changing environment.

As a company, we appreciate a hard-working spirit and people who are curious, collaborative, and take ownership. Let’s face it, we spend a significant amount of our time with our colleagues so your work life can have a profound effect on your general happiness. At Immedia, we enjoy spending our week with people we trust, respect, and that share our passion.

Immedia has been helping businesses communicate better for over 17 years, and to further innovate that technology we’re building security into that offering, including a state-of-the-art Security Operations Center (SOC) to provide real-time 24/7 monitoring.

We proudly operate in Scottsdale, Arizona because of the natural beauty, culture, and people and we are seeking dynamic and dedicated members to join our Immedia team.


This Is What You'll Do

  • Serve as the individual responsible for the identification, development, implementation, and management of global security and related program operations.
  • Manage day to day operations of the Security Operations Center team, which includes SOC staff, queue, and all tickets in queue in accordance with ticket SLA’s, in identifying, developing, implementing, and maintaining security processes, practices, and policies to reduce risks, respond to incidents, and limit exposure and liability in areas of information, financial, physical, personal, and reputational risk.
  • Responsible for assisting with development, implementation, and day-to-day management of technology systems, equipment related to the Security Operations Center (SOC), including leading investigation and remediation efforts of incidents and events for all clients.
  • In cooperation with Executive management, directs the development of an effective strategy to assess and mitigate risk (foreign and domestic), manage crises and incidents, maintain continuity of operations, and safeguard the Organization and its MSSP clients.
  • Establishes appropriate standards and associated risk controls related to MSSP and Compliance business objectives.
  • Act as pre-sales SME, point of escalation for customers on security-related issues, and as primary incident response lead during suspected or confirmed security incidents
  • Mentor, coach & train staff with hands-on technical support in conjunction with the Security Operations Center (SOC)
  • This position is part of a team that operates on a 24x7x365 schedule, and the employee must be willing to work on the schedule needed by the business.
  • Other duties as identified or assigned.

This Is What You'll Need

  • 10-15 years of experience in corporate security or a related field.
  • 3-5 years of direct experience in a significant leadership role working in a Security Operations Center (SOC)
  • Advanced experience with SOC tools like EDR, XDR, SIEM, or similar technologies.
  • Experience working in multi-customer or larger Hybrid technology deployments.
  • Regulatory knowledge (e.g., NIST, CMMC, GDPR, ISO27K, SSAE16, HIPPA, PCI, FISMA)
  • Must have excellent written & oral communication skills, and strong interpersonal skills.
  • Information security industry certification is recommended such as CISSP, CISM, or other related certification strongly preferred
  • Previous federal law enforcement, military or national security role preferred.
  • Bachelor's degree in computer science or related field or equivalent experience.

This Is To Whom You'll Report

Chief Technology or Information Security Officer

Immedia is an Equal Opportunity Employer. We are dedicated to equal employment opportunity regardless of race, color, ancestry, religion, sexual orientation, national origin, sex, age, marital status, citizenship, disability, Veteran status or gender identity, and do not tolerate harassment of any kind. Immedia celebrates diversity and we are committed to providing an inclusive environment for all.